Account Director (e-commerce)

Job description

Hybrid | UK (Liverpool / Leeds) | Full-time At Velstar , we partner with ambitious brands to deliver high-performing digital experiences and measurable growth. We’re looking for an Account Director to lead a portfolio of key client relationships, driving strategic direction, commercial growth and exceptional service delivery. This is a senior, client-facing role for someone who combines strong relationship management with commercial thinking and a clear focus on results. The role: Reporting to the Client Experience Director, you’ll act as the senior point of contact for a portfolio of key accounts. You’ll build trusted relationships, oversee delivery, and ensure all activity aligns with client objectives and business goals. Alongside managing performance and profitability, you’ll identify growth opportunities, shape account strategy, and support the development of Account Managers within the team. What you’ll be doing: Acting as the lead point of contact for key client accounts, building strong, long-term relationships Developing a deep understanding of client businesses, industries and objectives Overseeing the delivery of services to ensure work meets agreed scope, timelines and...