Collections Rep

Job description

Description Summary of position: Be a brand ambassador and allow the mission, vision and service standards established by Neighbors Credit Union guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do. Primary Function: The Member Solutions Representative supports members experiencing payment difficulties by providing timely outreach, guidance, and solutions to bring accounts current. This position emphasizes empathy, communication and problem-solving while protecting the credit union’s financial health. Primary Responsibilities –: - Proactively contact delinquent members using a variety of approved communication methods, working toward established outreach and performance goals. - Listen to member concerns and identify appropriate solutions to help resolve delinquent accounts. - Apply effective communication techniques to encourage timely repayment and positive account resolution. - Follow established member contact processes and documentation standards. - Accurately document all c...