DMZ & Firewall Network Service Manager

Job description

The DMZ & Firewall Network Service Manager is accountable for the end-to-end service life cycle, new product offerings, workload management, and customer experience of JPMorganChase’s enterprise network services across the DMZ & Firewall services. DMZ and Firewall services underpin JPMorganChase’s mission critical global external connectivity and security infrastructure. In this role, you will lead service strategy and new product development, manage new demand and workload, champion the voice of the customer, and drive continual improvement. In partnership with Engineering, Service Delivery, and Operations, you will deliver measurable gains in reliability, performance, cost efficiency, and risk reduction. Job Responsibilities: Service and Product Strategy: - Develops a service strategy and product vision that delivers value to customers - Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap - Builds the framework and tracks the service and product's key success metrics such as cost, feature and functionality, risk posture, and reliability - Supports the development of business cases to support the roadmap implement...