Shop Supervisor

Job description

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Shop Supervisor. Position Summary: In accordance with management directives this position directs the activities Service and Parts Departments, in the performance of shop repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost-effective product line support possible. Primary Responsibilities: - Supervise and develop the personnel of the department - Receive and respond to customer requests or inquiries on equipment repairs - Assist in determination of needed repairs and the timing of repairs - Research information from literature and computer based sources - Assign and schedule equipment and personnel to shop repairs - Other functions as assigned by necessity - Assess employee performance and provide guidance or recommend training needed to reach and maintain acceptable performance level - Foster good union/management relations - Decide upon and administer employee discipline as required - Receive calls from customers on a daily basis concerning the price and schedule for machine repair...