Mgr, Customer Service

Job description

Job Summary The Customer Service Manager oversees the day-to-day activities of the customer service function in a poultry processing facility including overseeing the customer service team to facilitate interactions between scheduling, processing and shipping including order entry, scheduling follow-up, scheduling 3rd party truck for product shipment etc. This role ensued the prompt shipping of product to meet customer demand. Job Responsibilities: - Oversee the customer service team to ensure smooth flow between processing and delivery to customer ensuring product arrives as requested - Review and follow-up on processing and shipping schedules to ensure schedules are followed, communicating any issues or roadblocks with appropriate personnel to ensure product is available to fulfill orders - Facilitate communication between internal departments (Sales, Processing, Shipping and Customers) to resolve shortages, issues, product return, etc to ensure customers receive their orders as requested or are notified of any issue in a timely manner - Create or schedule processing orders ensuring processing matches cut sheet liaising with Sales on processing schedules to ensure product availab...