Client Style Advisor - SOHO

Job description

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Overview: You will act as an ambassador for the brand in our flagship SOHO, NY store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand. Your Mission: · Provide excellent service through continued commitment to our service values and standards. · To know and achieve your, and the store's daily, monthly and annual sales targets. · Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's. · Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware. · Handling customer complaints, seeking assistance where necessary, ensuring issues are resolve...