Product Support Engineer - Quality & Diagnostics

Job description

Diversified Services Network, Inc. (DSN) is seeking a full-time Quality Test Engineer- Quality & Diagnostics to join our team in Mossville, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk! This role offers field technical support and fleet management to maximize machine performance, equip dealers with essential t ools like parts and service information for diagnosing, maintaining, and repairing equipment, and deliver round-the-clock technical support. JOB RESPONSIBILITIES: - Investigating warranty and failure claims for quality opportunities, answering dealer technical service inquiries, collaborating with engineering departments across the company, internally reporting on product quality Requirements: EDUCATION & EXPERIENCE REQUIRED: - Bachelor's degree in computer science, software engineering or relevant field required and 5 years of relevant experience is required REQUIRED SKILLS: - Technical Skills - Communications Skills - Collaboration - Microsoft Products, Multimeter, Oscilloscope, J1939 CAN Communication, Ethernet, Electrical Troubleshooting, Hydraulic Sy...