Application Systems Analyst/Programmer

Job description

At Horace Mann, we are driven by a passion for supporting educators and helping them achieve lifelong financial success. As an Application Systems Analyst Programmer , you will play a critical role in supporting, configuring, and enhancing business applications across the organization. In this role, you will analyze user issues and enhancement requests, identify root causes, and deliver effective, cost-efficient solutions aligned with business objectives. You will serve as a key liaison between business partners and IT, ensuring systems are reliable, efficient, and user-friendly. Key Responsibilities: Serve as the primary point of contact for application-related issues and user inquiries Troubleshoot, analyze, and document system issues; recommend and implement solutions Communicate issue status, timelines, and resolutions clearly to stakeholders Provide technical support, user guidance, and training as needed Assist with data access, reporting, and enabling user self-service capabilities Collaborate with Business Analysts and Developers to design and implement system enhancements Develop and execute test plans to validate system changes and ensure quality Support help desk request...