Service Desk Operations Lead - Information Technology Spec 2

Job description

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). Working Title: Service Desk Operations Lead - Information Technology Spec 2 Institution: Saint Paul College Classification Title: Information Technology Spec 2 Bargaining Unit / Union: 214: Minnesota Association of Professional Employees City: St. Paul FLSA: Non Job Exempt Full Time / Part Time: Full time Employment Condition: Classified - Unlimited Salary Range: $28.18 - $45.82 Job Description Job Summary: The Saint Paul College Information Technology and Institutional Effectiveness department is dedicated to meeting the evolving educational, academic, and administrative technology needs of our community by fostering knowledge, skills, and values in a supportive environment. We are committed to inclusive excellence and preparing all students and employees for success. Effective communication and collaboration within a diverse community are essential for this role. This position is responsible for providing lead direction for the day-to-day operations of the Service Desk, focusing on customer support, ticket resolution, and managing support operations, as well as administering and managing t...