Service Engineer 2

Job description

Job Summary: Mid-level engineer who independently executes troubleshooting, maintenance, and technical support activities for industrial automation systems of moderate complexity. Works with minimal supervision while following established support processes and SLAs. Provides advanced diagnostics, root cause analysis, system recovery, upgrades, and preventative maintenance. Begins developing specialization in specific platforms, technologies, and projects and may offer guidance to junior engineers. Contributes to improving knowledge base articles, service tools, and internal workflows. Responsibilities and Duties: and machine vision systems. optimizations. recommend corrective and preventative actions. environments. work, and escalation workflows. software diagnostics. - Independently perform advanced troubleshooting, system recovery, and root cause analysis for automation, robotics, - Execute onsite and remote preventative maintenance, control system upgrades, component replacements, and system - Identify risks, recurring issues, life-cycle concerns, customer-impact trends, and potential upgrade opportunities; - Maintain detailed service documentation, system configurations, ticket...