Customer Support Team Manager - Onboarding & Customer Support

Job description

About VISIT VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can. Our products empower operators across Europe and beyond — from booking and distribution to payments, operations, and guest experience. About the Role: As Customer Support Team Manager – Onboarding & Customer Support for BookVisit, you lead and develop a team of Solution Specialists while remaining hands-on in onboarding and customer support operations. The role sits within the Support & Onboarding organization and is critical to ensuring high-quality delivery, customer satisfaction, and continuous improvement. Your work directly impacts how successfully hotel and lodging customers adopt and benefit from the BookVisit platform. This is a fixed-term position for approximately one year, covering a maternity leave, with the possibility of extension. What You Will Do: Lead, coach, and develop a team of Solution Specialists across onboarding and customer support, setting clear goals and performance standards Own and continuously improve the end-to-end onboarding process to ensure a structur...