Training & Development Specialist (Sales & Customer Service)

Job description

Description Are you passionate about developing people and helping them turn knowledge into real-world impact? Do you enjoy helping teams grow their skills, build confidence, and deliver exceptional customer experiences? At IdeaTek, we’re looking for a Training and Development Specialist to elevate our frontline teams. In this role, you’ll own the full spectrum of training and development for Sales and Customer Service— helping team members become trusted advisors who drive revenue through honesty and support customers with genuine empathy. You’ll play a key role in shaping how our teams communicate, sell, and serve—ensuring every interaction reflects the quality and care IdeaTek is known for. Location : Ideal candidates for this position will live in or near the Hutchinson or Wichita, KS areas. A Day in the Life: You’ll start your day reviewing training priorities—whether it’s onboarding a new group of hires, preparing a workshop, or analyzing performance trends. You might spend the morning leading a live training session, then shift into coaching by reviewing calls or shadowing team members to provide real-time feedback. Some days are focused on building and refining training con...