Senior AI Agent Architect (f/m/d)*

Job description

YOUR MISSION: As a Senior AI Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners. Using your expertise in Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will craft effective AI workflows, ensuring quality, performance, and seamless operation. You will design, prototype, and validate conversational solutions for AI agent deployments and guide customers and partners in maximising the value of Parloa’s AI solutions. IN THIS ROLE YOU WILL: - Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners. - Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior. - Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively - Fine-tune conversational flows and voice output (e.g. SSML, lexicons, regex) to align with cu...