Senior Product Manager, Chat AI & Automation

Job description

POSITION SUMMARY: The Senior Product Manager will be responsible for driving the strategy, development and optimization of chat-based automation experiences powered by Generative AI. We are seeking an innovative, entrepreneurial product leader with direct experience in building, deploying and scaling chat automation products - such as conversational interfaces, messaging experiences, or AI-powered chat assistants - to enhance patient, provider, and internal operational interactions. In this role, you will collaborate closely with cross-functional teams across Natera to design, build, and launch AI-driven chat solutions that reduce friction, improve service quality, and deliver measurable business impact. If you’re passionate about building the next generation of natural, intuitive, and human-like chat experiences using Generative AI, this is the role for you. PRIMARY RESPONSIBILITIES: Lead the vision, strategy, and roadmap for Natera’s chat automation initiatives, AI-powered chat assistants, intuitive self-service messaging workflows, and conversational intelligence features. Identify and prioritize high-value chat automation opportunities across patient, provider, and internal sup...