Senior Service Designer

Job description

Are you looking to thrive in a stimulating work environment? Join the leader in digital transformation and boost your career at Levio. We offer you a unique opportunity to develop your expertise within a high-caliber team. The variety of challenges presented by our clients will give you the opportunity to excel and keep your expertise at its peak. Experience the daily life of our clients and be a significant player in the most ambitious projects in technology and software solutions. JOB DESCRIPTION: We are seeking a Senior Service Design consultant for Canadian public sector projects. RESPONSIBILITIES : - Conduct user and stakeholder interviews to design and map end-to-end services, ensuring they are user-centered and evidence-based - Develop service blueprints, workflows, and interaction models that reflect user needs and operational realities. - Identify pain points and opportunities across touchpoints to improve service delivery. - Collaborate and coordinate with Business Analysts, UX Researchers, UX Designers, Content Designers and technical teams to validate service design decisions. - Ensure alignment with Government of Canada digital standards, including design.canada.ca, in...