Product Experience Design Principal

Job description

About the role BT sits at the centre of the UK’s digital economy — connecting millions of people, businesses and critical public services. As new waves of connected devices, platforms and AI-driven services emerge, the quality of the experience is increasingly what determines whether products are adopted, trusted and scaled. As Product Experience Design Principal, you will define how innovation becomes real for customers — shaping the experiences that bring BT’s products to life across Connected Solutions. You will work on complex, emerging product areas where problems are not fully defined, and where strong experience design leadership is essential to turning capability into adoption and growth. You will shape what we build, how it works and how it scales — ensuring experience is a core driver of product success. - You will shape experiences built on one of the UK’s largest and most critical digital platforms - You will work on emerging product areas where the problems — and solutions — are not yet fully defined - You will influence products from early exploration through to national-scale deployment - You will play a central role in how BT evolves from connectivity provider to pl...