Customer Engagement Representative

Job description

Job Description: The Customer Engagement Representative is responsible for qualifying warm leads through Marketing and booking appointments for the outside sales representatives. This is a hybrid position (4 days per week on-site in Madison) and will require someone with great time management, customer service, and organization skills. The ideal person will have great phone communication skills as well. Essential Duties and Responsibilities: - Qualifies inbound marketing leads and schedules sales appointments. - Utilize the Customer Relationship Management (CRM) system and following standard work. - Maintains open communication with the field sales team to ensure a seamless transition of leads from Marketing to Sales. - Meets individual daily, monthly, and quarterly sales appointment targets. - Maintains a high level of product knowledge to support a high level of conversion rate from lead to appointment by providing prospective customers with consultations over the phone. - Effectively collaborates with multiple departments such as Marketing, Sales, Research & Development, and Regulatory Affairs when needed to support customer satisfaction. - Attends, understands, and actively par...