Group Liaison

Job description

Description POSITION SUMMARY: Under the direction of both the Director of Guest Services and the Director of Conference Services, assist both the Guest Services and Conference Services departments with conference groups. Work directly with groups’ onsite leaders to coordinate group needs while on campus. SUPERVISORY RESPONSIBILITIES: N/A: ESSENTIAL FUNCTIONS: 1. Assist the Conference Service team as the first contact for groups when they arrive onsite. 2. Upon group arrivals, ensure any edits or updates from the group contact are relayed immediately to the Silver Bay team in addition to reviewing their contracted details with the contact via what is in the property management system (Maestro). 3. Ensure all group participants are checked in, rates are posting correctly and all group contracts are organized accordingly at the front desk. 4. Review with each group that all details relayed during the planning process have been appropriately executed. 5. Maintain a constant presence to assist groups with any additional needs throughout their stay. 6. Review group details prior to all group arrivals through Maestro, group contracts and communications from Conference Services. 7. Ensure...