Manager, Business Enablement

Job description

Manage team of business and systems analysts that support enterprise-wide corporate projects and strategic initiatives. Provide strategic direction and management in the areas associated with maintaining a complex service environment to ensure vital services and systems, continuously meet Customer Service and Sales business needs. Manage business analysts working on the enterprise-wide corporate projects and strategic initiatives to ensure quality is delivered at highest standards. Allocate staff to align with business priorities, and staff skill/development. Support project issues/resolution efforts including understanding and analyzing critical project issues as needed. Support the standardization efforts for platforms across sales, marketing, and customer service processes across the enterprise. Manage internal resources to ensure business needs are clearly understood then delivered as agreed for automated solutions. Similarly, manage expectations regarding the agreements for meeting the business needs. Educate business partners regarding applicable sales, service and marketing technology, functions and processes that are available and practical to assist in achieving their busi...