SafeVision Business Operations Support Specialist

Job description

The Business Operations Support Specialist is an experienced professional with knowledge of sales, business/commercial operations, and customer services best practices. They are the primary contact for all SafeVision Sales Reps when Safety Rx support is needed and the primary support function for the SafeVision line of business. They contribute to, create, and maintain good customer relationships (internal and external) while ensuring customer retention. ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary Duties: - Customer profile set up and maintenance. Assistance to the Sales Reps - review of programs, pricing, billing, order form, order process, and other necessary processes. - Complete purchase order review and updates to ensure accurate order processing. - Provide troubleshooting assistance for customer orders, billing, account statuses and relevant problems. - Providers assistance with reporting and sales data. - Liaison with Sales Reps to structure profile data accurately for product or price changes. - Primary resource for maintaining Geographic Dispensing Provider Network including onsites; i.e. finding new eye care providers (ECPs), training new/existing ECPs and network clea...