Technical Support Specialist (Contact Center)

Job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience. Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available. Overview: Technical support position for Contact Center solutions. Interaction with the customer's technical support team and vendor (internal and external) when addressing product related issues. Working schedule: Business days and hours. This position is 100% remote. Responsibilities: Manage and resolve service requests and incidents through the ITSM platform. Troubleshoot and support Contact Center solution components, including both hardware and software, which may involve elements of the customer’s infrastructure. Per...