Radio Controller
Capital Metropolitan Transportation Authority · Austin, Texas, US
WHO WE'RE LOOKING FOR This position reports to the Manager, Operations Control Center (OCC) and is responsible for monitoring and reporting incidents involvi...
Job description
WHO WE'RE LOOKING FOR: This position reports to the Manager, Operations Control Center (OCC) and is responsible for monitoring and reporting incidents involving the CapMetro service area. WHAT YOU'LL BE DOING: Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties. Operations Control & Service Monitoring: Support OCC operations and advance the goals of the Bus Operations and Vehicle Maintenance departments. Actively monitor all operational systems to maintain situational awareness and identify issues impacting CapMetro service and customers. Promote a culture of rapid response, efficiency, and effective incident management. Incident Response & Coordination: Coordinate timely responses to service disruptions, accidents, emergencies, inclement weather, natural disasters, and special events. Notify and collaborate with OCC staff, contracted service provider dispatch, field personnel, and Communications staff to minimize customer impacts. Coordinate dispatching, communications, and service assignments to optimize the use of facilities, equipment, and pe...