Lead Shop Operations - Ecommerce (All Genders)

Job description

Company Description With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus. Job Description: We're a vibrant, customer-focused team dedicated to creating the best shopping experience for pet lovers across Europe. As our Shop Operations Lead for our Central & Eastern European (CEE) markets, you will play a key role in shaping how our online shops look, feel, and perform - every single day. In this role, you'll lead and develop a team of Shop Operations Specialists , ensuring flawless execution of onsite and app campaigns, high-quality content, and smooth day-to-day shop operations across multiple markets. You'll balance people leadership with hands-on operational oversight , making sure every banner goes live on time, every campaign meets our standards, and every custo...