Retention Specialist Bilingual (Spanish/English)

Job description

CreditAssociates, an industry leading financial services company, is recruiting self-driven and career-minded individuals to make $65,000 - $80,000 in their first year as a Retention Specialist, Bilingual (Spanish/English) . We also offer a language differential for our Bilingual Debt Resolution Advisors . In this role you are critical to our client’s success and the company’s ability to achieve our ambitious growth goals. With rising inflation, interest rates and a looming recession, more people than ever need our help resolving their debt and achieving a debt-free life. This is what we live for, this is our purpose. At CreditAssociates, our Client Success Retention Specialists are called Senior Debt Resolution Advisors because they not only ensure client satisfaction but also provide a world -class customer experience. They motivate and retain clients to graduate from our program to achieve their goal of becoming debt free. You will be responsible for handling calls from clients who are reconsidering the program and requesting to cancel. Often times these clients are falling on temporary hard times and need your help to refocus on the big picture and reason they enrolled in the f...