Technical Support Representative

Job description

Join IDEXX and Work with Cutting-Edge Diagnostic Technology At IDEXX, we’re passionate about innovation that improves lives—both animal and human. Our diagnostic solutions empower veterinary professionals to deliver better care, and we need technically minded problem-solvers to keep these systems running at their best. We’re looking for a Technical Support Specialist to join our ANZ team. If you have experience with complex equipment, diagnostics, or technical troubleshooting , this is your chance to apply your skills in a meaningful way. Why You’ll Love This Role: Be the first point of contact for veterinary clinics using our advanced diagnostic analysers and rapid assay devices. Work with precision instruments and connected systems , ensuring accurate results that impact patient care. Solve real-world challenges and make a difference in animal health. Enjoy comprehensive training and ongoing development in diagnostic technology. What You’ll Do: Provide remote technical support for IDEXX VetLab analysers and diagnostic devices. Troubleshoot hardware/software issues, calibration, and performance concerns. Respond to customer queries with clarity and empathy. Collaborate with intern...