Head of Customer Service
Helix · US
Who We Are & What We Do At Helix, our mission is simple: to help everyone improve their lives through their DNA. Ready to make a real-world impact with your...
Job description
Who We Are & What We Do At Helix, our mission is simple: to help everyone improve their lives through their DNA. Ready to make a real-world impact with your skills? At Helix, we're transforming healthcare by making genomics a standard of care. We partner with health systems and life science companies to accelerate the integration of genomic data into clinical practice. Join us in building a future where healthcare is personalized, proactive, and powered by genomics. What is special about this role: Every day, patients, providers, and partners come to Helix at moments that matter, like a patient signing up for a research study, a provider with a clinical question, or a partner organization launching a program at scale. Researchers are becoming a part of this picture too, leaning on our clinicogenomic database to advance scientific discovery. Helix is reshaping customer service into an AI-augmented operating model and the Head of Customer Service is the person driving this build forward. You'll partner with AI Ops on the technical work, lead the CS team, and work closely with the Head of Strategy & BizOps to shape where CS goes next. This is a role for someone who balances systems th...