Service Business Specialist

Job description

Description As a Service Business Specialist (m/f/d) at Nova, you take on a central role in our service operations. You manage customer‑ and account‑related activities, are responsible for the service revenues in your region, and ensure that our services are delivered efficiently, on schedule, and in the highest quality. With your organizational talent and strong customer focus, you coordinate internal and external interfaces, provide technical support in pre‑sales, and make sure that our customers always receive the best possible service experience. Join our team now!: Role Responsibilities: - You manage customer‑ and account‑related service activities together with the international sales organization. - You are responsible for the service revenue in your regions , including forecasting and ongoing business KPIs. - You lead operational service and delivery processes , ensuring on‑time order processing and end‑to‑end order fulfillment. - You manage customer requirements , quotations , and orders , including backlog monitoring, delivery schedule coordination, and acting as the interface to Service Operations. - You work closely with Service Engineers and HQ teams , provide technica...