Customer Service Trainee

Job description

BCBST is looking for a dedicated Customer Service Representative to join our BlueCare Plus and BlueCare Customer Service departments. In this role, you will provide vital support to Medicare and Medicaid eligible members by assisting them with finding providers, resolving billing issues, obtaining prescriptions, and more. This position demands strong multitasking abilities, as you will need to type and talk simultaneously to document important information. Our ideal candidate brings at least one year experience in customer service, particularly within a medical office setting or working with the senior population. You will excel in this role if you can work independently, demonstrate patience, and possess strong problem-solving skills in a fast-paced environment. A few details about the class: - The start date for this class is July 6th, 2026. - The training will last approximately 20 weeks. - The working hours for the training period are 8:00 am – 4:30 pm EST. - After training concludes, work hours are in a weekly rotating shift where you could be scheduled to work as early as 8:00 AM EST or as late as 9:00 PM EST. - Our enrollment season runs from October through March. During th...