Customer Service Representative

Job description

POSITION SUMMARY: The Customer Service Representative will support the management of incoming calls, e-mails, and chats, and will help develop brand identity with new and existing customers, as well as classify and assess customers’ needs to achieve satisfaction. This position will be the front-line contact between the company and the customer and will provide support to all areas pertaining to customer service. The representative will examine, analyze, and document relevant details to assure accurate data entry and will require knowledge of customer service policies, processes, and related systems to meet and exceed customer expectations. CORE FUNCTIONS: - Provide exceptional customer service by meeting and exceeding customer expectations with our internal and external customer base. - Act as a liaison, provide product information and resolve any emerging problems that our customers might face with accuracy and efficiency. Acknowledge and solve customer complaints. - Answer general inquires on pricing, orders, minor install issues, missing hardware, warranty, and general product information lookup. - Provide exceptional service and support to both internal and external customers v...