Team Leader - Hardship

Job description

What’s in it for you;: As a Hardship Team Leader , you will lead and support a team assisting customers experiencing financial difficulty. You will build a strong, values-led culture, ensuring fair, sustainable, and compliant customer outcomes. Using sound judgement, you will navigate complex situations while coaching your team in effective case management and customer care, while acting as the key contact for client queries and building trusted relationships. - Central Location: Conveniently located in the heart of Docklands, just a few minutes' walk from Southern Cross Station. - High-Impact Leadership: Lead a high-impact hardship team supporting customers when it matters most. - Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters. - Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance. - Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays to celebrate the days that mean the most to you. What You’ll Be Doing;: - Team Leadership: Lead, coach, and develop a team of Hardship Officers through regular one-on-ones an...