Technical Support Specialist (Tier 2)

Job description

ABOUT TERRA DOTTA: Terra Dotta is a global software company that provides more than 700 organizations with software that allows them to manage international education programs. Terra Dotta offers an exciting workplace dealing with organizations worldwide and working with staff who have worked, lived, and studied around the globe. We foster internationalization for incoming and outgoing teams, faculty, and students, increase travelers’ safety and reduce organization liability. OUR VISION: Transforming the future through global connections today. OUR MISSION: Develop innovative solutions that delight and empower international educators by expanding their global impact, fostering life-changing cultural exchanges, and preparing students to flourish in a global community. The Role: Terra Dotta is seeking an experienced and detail-oriented Technical Support Specialist to join our team. As a Technical Support Specialist, you will handle complex customer issues and support tickets requiring in-depth code investigation. You will ensure our clients' satisfaction and success with our software solutions. What You Will Do: - Investigate, troubleshoot, and resolve complex technical issues relate...