Representative 1, Technical Support

Job description

Overview ViaPath is seeking Technical Support Representatives – Tier 1 to join our team in our Tech Support department. The Technical Support Representative 1 is the first line of technical support and will be responsible for answering and resolving technical support issues that our customers are encountering with ViaPath products. We are seeking candidates who thrive in a fast-faced environment that deals with highly complex products. The ideal candidate will be team oriented, able to work on multiple tasks simultaneously, exude excellent research and communication skills, and be able to document thoroughly. Position will be based at the ViaPath office located in Dallas, TX. Shift is Sunday - Thursday (Fri/Sat off), 7:00AM - 3:30PM. Will be required to work a different shift during training period. Responsibilities: - Serve as an Ambassador for ViaPath - Answer customer phone calls, assist callers with a variety of issues over the phone, including software and hardware troubleshooting - Provide technical support of ViaPath products for customers, business partners, and internal employees - Accurately document & record technical support calls and events (Call receipt, documentation...