Consumer Loan Servicing Technician

Job description

TITLE: CONSUMER LOAN SERVICING TECHNICIAN: STATUS: NON-EXEMPT: REPORTS TO: SUP - CONSUMER LOAN SERVICING: DEPARTMENT: CONSUMER LOAN SERVICING: JOB CODE: 11593: PAY RANGE: $23.09 - $23.50 HOURLY: GENERAL DESCRIPTION: As a consumer loan servicing technician, you will provide a seamless experience for our members in managing their loans. This position involves taking calls and processing various loan-related requests; both basic and complex, as well as performing maintenance on specific loans in the portfolio. Technician responsibilities include processing research requests originating from Branches, Contact Center, other departments, members and third parties, accurately and promptly. Key responsibilities include member interactions, communication and documentation, adaptability, resilience, as well as continuous improvement. Review, analyze and process requests and ensure that information and resulting actions are based on credit union and department policy and procedures. Take inbound calls providing golden service with each interaction, volume varies by assignment. TASKS, DUTIES, FUNCTIONS: 1. Engage with members via phone and email, providing exceptional service and assistance wi...