Payment Services Manager

Job description

Job Title: Payment Services Manager Description: The Payment Services Manager facilitates billing and payment processing for the in-term student population. This position is responsible for over 60 million dollars in revenue a semester. This position assists in the testing, verification and updating of billing and payment plans set up. Provide in-depth student and parent counseling on escalated billing and payment issues including account information and adherence to university policies and procedures, Federal Financial Aid Regulations, and the Family Educational Rights and Privacy Act of 1974 (FERPA) regulations. The Payment Services Manager reports to the Associate Director of Student Accounts. Responsibilities: 1. Manages and administers semester payment plan 2. Generates and oversees semester invoice creation via myUSF View & Pay (Transact) 3. Handles semester billing for Student Accounts. Conducts follow-up with students including answering phone calls/emails from students/parents and making phone calls/emails on billing related inquires in a courteous and efficient manner. 4. Assists with the University’s due diligence collection process for enrolled students with delinqu...