Members Relations

Job description

The vibe … At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen. Main duties…: What we are looking for... A successful Member Relations for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. Benefits... By being part of our Soho House family, we will offer a huge number of Learning & Development opportunities as well as other benefits such as: - Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support. - Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience. - Support onboarding of new members, including welcome communications, tours, and orientation. - Maintain accurate member record...