Customer Development Manager - Onboarding - 12 Month Contract

Job description

At ING, we’re all about celebrating what makes you you. As part of our forward‑thinking Growth Tribe, you’ll join a team that thrives on curiosity, collaboration and innovation—working together to create simple, meaningful experiences that genuinely make a difference. We’re looking for a Customer Development Manager – Onboarding to shape how customers engage with ING in their first 90 days with us. In this role, you’ll focus on driving early engagement, accelerating mobile primary conversion (e.g. salary contribution), increasing product uptake, and building strong digital behaviours from day one. You’ll translate customer insights into highly targeted onboarding journeys, using data, segmentation and experimentation to optimise performance and deliver measurable commercial outcomes. This is a hands-on, end-to-end role with real ownership of the onboarding experience and the autonomy to continuously test, learn and improve. If you’re energised by customer behaviour, excited by experimentation and motivated by shaping impactful early experiences, this is your opportunity to make a difference. This is a 12-month fixed term contract based in Sydney. What you’ll do: - Use customer, mar...