Level 2 Service Desk Engineer

Job description

Ready to take the next step in your IT career? At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed. Who We Are: With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading MSPs. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team. The Role: We’re looking for a Level 2 Service Desk Engineer to join our Adelaide team full-time. In this role, you’ll: - Provide proactive and reactive IT support across diverse client environments - Maintain system continuity through monitoring, troubleshooting, and maintenance - Communicate clearly with clients, giving them confidence and visibility at every stage - Accurately manage tickets, time, and documentation - Collaborate with account managers and other teams to deliver seamless service - Mentor and support junior team members - Gain exposure...