Patient Account Representative - Customer Service

Job description

Day (United States of America) Patient Account Representative - Customer Service Patient Accounting Representative assist patients, guarantors and third parties on accounts to resolve any questions or concerns towards satisfying account balances with patient/third party liability. Assess all options to patient’s account including payments, contracted payment plans, and financial assistance. Help create worklists and reports to identify account resolution for Patient Accounting Rep team. Help team identify any charity or financial assistance needs; all documentation and coordination with patients will be worked until determination of approval. Document all patient/ third party activity and communication in host systems. - Minimum high school graduate or equivalent required. Associates or Bachelor’s degree from accredited institution is preferred. - Minimum of two years experience in healthcare billing and/or business office setting, preferably in hospital billing. - Must be able to communicate with patients effectively while maintaining customer service expectations. - Preferred experience in Epic EMR systems. - General PC knowledge in business setting is required. - Must have good...