Customer Service Manager

Job description

Description Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services. ESSENTIAL FUNCTIONS: Customer Service & Sales Support - Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It’s your time, 24hrs or bust, Statement of fact, Everybody makes a difference) - Meet SERVICE standards for external customers. - Conduct/facilitate daily 8a.m. sales meetings. - Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions. - Support Sales efforts through coaching and mentoring. - Focus on stabilization of transaction accounts. - Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives. - Ensure...