gTech Service Manager

Job description

Minimum qualifications: - Bachelor’s degree or equivalent practical experience. - 5 years of experience in a project management or a customer-facing role. Preferred qualifications: - MBA degree. - 10 years of experience working directly with advertising agencies, holding companies, or demand-side platforms (DSPs). - 5 years of digital marketing experience with advertisers and agencies. - 5 years of experience leading support operations in a technical environment. - Experience managing technical escalations and resolving them. - Knowledge of Google’s advertising solutions, media landscape, sales channels (e.g., Large Customer Sales and Google Customer Solutions) and agency sales dynamics. About the job: gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business a...