Post Closing Specialist

Job description

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. DESCRIPTION: Essential Functions, Duties, and Responsibilities: - Post-Closing File Management - Ensure receipt of fully executed closing files from closing agents in a timely manner. - Review completed packages for accuracy and completeness and facilitate correction when necessary. - Deliver completed loan packages to lenders in accordance with required timelines. - Issue Resolution & Coordination - Obtain signatures on missing or additional documents from lenders, borrowers, and closing agents. - Remedy post-closing issues or missing items through direct communication with closing agents and consumers. - Monitor and respond to inquiries received via post-closing email inboxes. - Compliance & Recording - Understand and comply with regulatory requirements related to funding, recording, and company policies. - Ensure timely and accurate submission of...