Showroom Sales Associate

Job description

Key responsibilities: Extensive phone and email communication with customers, showroom team, outside sales representatives and internal company departments. Usually the first to answer phones. Often serve as showroom greeter, taking customers to their first point of interest and demonstrating memo system. Respond to general inquiries regarding product specifications, pricing, availability, and inventory levels, along with web help and chat support. Order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns. Maintain familiarity with product lines and collections, across all brands. Tracking Weekly Open Orders and Shipments report in order to: Follow-up on expiring CFAs (approving, extending, re-entering orders) Contact customers about order holds (prohibiting order from shipping) Request payment for Proforma orders. Order maintenance: Order entry: Order tracking and follow-up (in response to regular customer and seller inquiries) Applying payments to orders. Work with showroom manager on sales and inventory reports. Responsible for sample maintenance. Assist on sales floor, as needed. Provide suppor...