Member Experience Officer - Heritage Bank, Contact Centre Toowoomba

Job description

We have an exciting opportunity for Member Experience Officers to join the team full-time in our Heritage Bank / People First Bank Contact Centre in Toowoomba. About the Role: Being able to connect meaningfully and personally by putting ‘People First’ is core to our business and helps us to deliver financial security and prosperity to our customers. You will provide high quality service experiences by initiating quality conversations with our customers, providing the right solutions to assist them in achieving their goals and financial needs. Operating Hours: The Contact Centre operates 24/7, so availability to commit to flexible shifts including outside of business hours and weekends is essential. What you’ll be doing: - Assisting members with their transactional needs and enquiries. - Engaging in needs-based conversations to find the right solutions for our members, every time! - Building relationships to help members achieve their long-term financial goals. - Educating members on how to utilise digital and mobile banking tools to enhance their banking experience. - Collaborating with your team to achieve strategic goals. About You: You’re a people first team player who understan...