Customer Infrastructure Manager (CIM) – KSA/GSA

Job description

Role Overview This role owns the overall infrastructure relationship with KSA/GSA customers and requires proactive engagement to understand customer environments and ensure they are leveraging the most effective infrastructure delivery options. The role includes conducting regular infrastructure reviews with customers, providing visibility into the health and performance of LSEG infrastructure, and offering guidance and recommendations to optimize reliability and service quality. The role will serve as the primary point of contact for all infrastructure related service escalations, both customer facing and internal. The role works closely with Account Managers, Customer Success Managers (CSMs), Engineering, and Product teams as part of a broader customer engagement model. Key Responsibilities: Own and manage all aspects of the infrastructure relationship with customers, including RTDS, RTMDS, DACS, Workspace configuration, Entra, Data centers and network services. Build and maintain strong relationships with key technical stakeholders across assigned KSA accounts. Develop a deep understanding of customer business needs and infrastructure strategies to review and recommend the most...