Temporary Customer Service Representative

Job description

THE ROLE: CUSTOMER SERVICE REPRESENTATIVE ​: KEY RESPONSIBILITIES ​: - Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding - inquiries, problem resolutions, etc.​ - Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain​ - Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad - hoc issues that arise​ - Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders ​ - Assist with customer and item data setup​ - Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify). ​ - Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available - inventory, aged inventory regularly and as dictated by business needs​ - Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates - and reports​ - Pull together metrics and appropriate KPIs to be able to track customer service related perfor...