Inside Sales Representative

Job description

Replies within 24 hours Benefits: Overview: The Inside Sales Representative is responsible for managing inbound customer inquiries, converting calls into scheduled jobs, and coordinating service requests for assignment to production teams. This role serves as the first point of contact for customers and plays a key role in driving revenue through effective communication and sales skills. Success in this role is defined by the ability to capture and convert business inquiries and overcome points of resistance and decision barriers pertaining to SERVPRO’s mitigation and restoration services. Key Responsibilities: Qualifications: - 401(k) - Health insurance - Paid time off - Answer incoming customer calls and respond promptly to service inquiries - Assess customer needs and recommend appropriate services - Convert inbound calls into scheduled jobs through consultative selling - Accurately document job details and customer information - Coordinate and assign jobs to production managers - Maintain a high level of customer service and professionalism - Coordinate hand-off of specified leads to Business Development Team for follow up - Follow up on leads and ensure customer satisfaction t...