Commercial Specialist, CRM

Job description

About this... As the Commercial CRM Specialist, you will be the master storyteller behind our customer engagement lifecycle. You will be responsible for envisioning and defining how we interact with our commercial and fleet customers, ensuring every touchpoint is purposeful, data-driven, and aligned with our business objectives. You will bridge the gap between customer experience, business goals and technical execution, designing the blueprints that our technical teams will build. What you'll do... You'll have... Even better, if you have... Experience in a large-scale enterprise environment with complex data ecosystems. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what y...