Senior Director, Customer Success

Job description

Senior Director, Customer Success Rapid7 is seeking a Senior Director of Customer Success to lead the care, retention, and growth of a significant portion of our annual recurring revenue. In this strategic leadership role, you will design and execute a customer relationship strategy focused on driving high retention across a highly diverse customer base. You will lead a high-performing team of Customer Success Managers, translating customer insights into scalable methodologies that deliver consultative, team-based strategic guidance. About the Team: The Customer Success team is responsible for the care, retention, and growth of Rapid7’s diverse customer base, ranging from SMBs to Fortune 1000 organizations. Reporting to the VP of Customer Success, the team focuses on driving product adoption and delivering measurable impact through a culture of accountability and continuous improvement. We partner closely with Sales, Product, Marketing, and Operations to ensure customer-centric execution and support long-term revenue growth. About the Role: The Senior Director of Customer Success will lead a team of managers and senior CSMs to own and drive key performance indicators, including gro...