Service Advisor

Job description

Essendon Mitsubishi is seeking a customer-focused and organised Service Advisor to join our aftersales team in a fast-paced dealership environment. This role plays a key part in delivering an outstanding service experience, acting as the link between customers and the workshop. Working closely with technicians and the service team, you will manage customer bookings, provide clear communication throughout the service process, and ensure every interaction is professional, efficient, and positive. This opportunity is ideal for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering exceptional customer service. What you will be doing: - Greet customers and manage service bookings and enquiries - Prepare repair orders and accurately record customer requirements - Communicate with technicians regarding job progress and timelines - Provide updates to customers throughout the service process - Upsell additional services and maintenance where appropriate - Ensure all documentation is completed accurately and efficiently - Deliver a high standard of customer service at all touchpoints What you need: - Previous experience in a Service Advisor or c...