IT Support Technician

Job description

Division: Technology Department: IT-Service Mgmt & Ops: Reports to: VP, IT Manager: Status: Non - Exempt: Grade: 7: Salary Range: $20.50 - $32.12: Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Yorktown Heights, NY - 2651 Strang Blvd Purpose/Objective : Possesses strong understanding of Information Systems in order to identify, analyze, and resolve technical problems while providing technical support services to all Lines of Businesses. Researches, logs and tracks trouble tickets, generates reports and assists all IT staff on other related issues / duties as needed. Key Accountabilities: Up to 25% travel may be required. Education: Experience: - Ability to recognize, analyze and troubleshoot end-user problems. Conducts technical research for problem resolution as needed and documents steps taken to resolve an issue. Ability to recognize issues that go beyond the scope of Level 1 service and make accurate referrals to other members of the IT Team. Ensures timely and accurate problem resolution and highest performance le...